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O&R: Emergency Response Ramped Up to Fight Nor'easter

O&R has ramped up its storm emergency response team and is prepared to repair storm damage and restore power outages that could result from the high, gusty winds and heavy rains that are expected to pummel the region tonight and through the day on Saturday.

Severe storm activity ---- especially with most of the leaves still on the trees --- has the potential to cause tree, utility pole and power line damage, and, as a result, widespread electric service interruptions.


O&R’s emergency storm response team includes company and contractor overhead line and tree removal crews, customer service operations and the wide array of O&R departments that support those functions.


O&R also has secured an additional 20 line technicians from its mutual aid partners and is seeking another 20 more to supplement its field emergency response effort.


Rain is expected to begin around 8 p.m. today and increase through the night and into Saturday. Rain totals are predicted to range from 0.50 inches to 2.00 inches. Winds are expected to pick up around midnight tonight and continue through Saturday, ranging from 15 to 25 mph with gusts to 45 mph.


As a result, O&R urges the public to put safety first if confronted by any weather-related electric system damage. That means stay away from downed wires and transformers, and take other safety precautions as needed.


Text Us If You’re Out

If you experience a power outage, do not assume that O&R automatically knows about it or that someone else will report it. To ensure your outage is reported, Text “OUT” to 69678 (MyORU). You can also sign up for Text Alerts at


Customers can also report outages and check service restoration status if they:

  • Go to the O&R website from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100
  • The following video describes the typical storm repair and power restoration process:


To help its customers prepare to weather a storm, O&R offers these tips:

  • For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
  • If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away, and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
  • Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let O&R know what happened. The more information you can provide, the more O&R can help you.    

Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage.