O&R: Don't Hesitate to Ask O&R Employees to Show Their I.D.s

Don’t be a victim.

If a stranger comes to your door claiming to be an O&R employee, ask that worker to produce an O&R identification card for your review before transacting any business with him or her, or permitting them into your home.


Two men posing as utility workers robbed an 88-year-old Brooklyn woman this past weekend, after tricking her into letting them into her house. Upon entry, the crooks, one of whom was wearing a yellow construction safety vest, threatened the woman who gave the robbers an envelope filled with $2,500 to buy her safety. The crooks never showed an I.D. and were not asked to do so by the victim.


All O&R employees and contractors are required to carry color photo I.D. cards during their workday. If a person comes to your door claiming to be an O&R employee or contractor, ask to see the I.D. card.


If individuals representing themselves as O&R employees or contractors cannot produce a legitimate photo I.D. card, terminate further contact with them, lock your door and call the police.


When O&R makes a service appointment to visit a customer’s home, O&R will provide the customer with a unique service order number. When the utility worker arrives at a customer’s home, the customer should ask the utility worker for his or her I.D. card and the service order number. The customer should confirm that the service order number matches the one provided, when the appointment was made, before admitting that worker into the home.


If the utility worker fails to provide the number for the appointment, the customer is to break off contact, lock the door and call the police. Customers can also call a dedicated number, (845) 577-3526, to verify an employee’s identity.  


For unscheduled utility work at customers’ homes, such as meter reading or emergency repairs, customers are urged to ask to see the utility worker’s company identification card before admitting them to the customer’s home or transacting any business with them. To verify an O&R employee’s identity, you can call O&R Customer Service at 1-877-434-4100.

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