Repairs Continue Around The Clock to Restore Remaining 1,000 Customers

Hundreds of O&R company, contractor and mutual assistance personnel continue to work around the clock to repair the damage caused by Tuesday’s destructive thunderstorms.

Electricity has been restored to over 75,000 customers with all resources zeroing in on returning service to the remaining 1,000 affected customers.


These final phases of restoration are often the most difficult, requiring extensive work to bring power back to fewer and fewer customers. Many of these labor-intensive jobs involve tree removal and repairs to individual service lines.


To assist those customers who remain without power, O&R today delivered an additional 6,000 pounds of dry ice to Mamakating Town Hall in Wurtsboro. On Wednesday, over 40,000 pounds of dry ice were distributed among the Forestburgh Firehouse, Mamakating Town Hall, Lumberland Town Hall and Deerpark Town Hall.


Customers picking up dry ice should carefully follow the safe handling and disposal instructions accompanying the paper bag containing the ice. Dry ice is frozen carbon dioxide and should be kept away from children and pets and used only in well-ventilated areas.


As restoration efforts continue, the company reminds customers to always put their safety and the safety of their children first at all times. Maintain a distance of at least 50 feet from downed wires and anything they are in contact with, including puddles and fences.


There are several ways to report outages and check service restoration status:


  • Go to the O&R website from any computer or web-enabled mobile device;
  • Download the O&R Mobile app through the App Store or Google Play Store;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

For the latest outage numbers, please go to O&R’s Outage Map.