O&R Restoration Continues; More Crews Sent to Sullivan County

A contingent of over 760 O&R company and contractor overhead line and tree crews will continue service restoration for customers whose power was knocked out by Tuesday’s destructive thunderstorms.

These additional resources give O&R the ability to address the smaller service outages in communities where the majority of customers have been restored. At the same time, O&R will be tackling other areas where the system was virtually destroyed. The majority of resources will be concentrated in Sullivan County where the electrical system was severely damaged.

The vast majority of customers in Sullivan County should expect power to be restored by Sunday afternoon. Work in that area requires massive cleanup and reconstruction. Crews have been working methodically by first clearing and opening roads, addressing downed wires and then making repairs to transmission and distribution circuits. Today, O&R is instituting a local Incident Command System (ICS) and equipment staging area there to provide more direct control and coordination with local officials and emergency personnel.


To assist those customers who will be out of service for the longest amount of time, O&R has distributed dry ice to the following locations:


Forestburgh Firehouse

2539 State Route 42

Forestburgh, NY 12777


Mamakating Town Hall

2948 Route 209

Wurtsboro, NY 12790


Lumberland Town Hall

1054 Proctor Road

Glen Spey, NY 12737


Customers picking up dry ice should carefully follow the safe handling and disposal instructions accompanying the paper bag containing the ice. Dry ice is frozen carbon dioxide and should be kept away from children and pets and used only in well-ventilated areas.


Over 4,900 customers are currently without power. For the latest outage numbers, please go to O&R’s Outage Map:


As restoration efforts continue, the company reminds customers to:


  • Put their safety and the safety of their children first at all times. Maintain a distance of at least 50 feet from downed wires and anything they are in contact with, including puddles and fences.
  • Notify the company if power is restored to their neighborhood, but not their home. All outages and safety concerns should be reported immediately.  

There are several ways to report outages and check service restoration status:

·         Go to the O&R website from any computer or web-enabled mobile device;

·         Download the O&R Mobile app through the App Store or Google Play Store;

·         Text “OUT” to 69678 (myORU); or

·         Call Customer Assistance at 1-877-434-4100