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O&R: Nearly 600 Workers In Field Making Repairs, Restoring Power; About 90% of Customers Back on in Rockland and Bergen

Nearly 600 O&R company and contractor overhead line and tree removal crews fanned out through the utility’s service region today to repair damage and restore power to approximately 10,600 remaining customers whose power was knocked out by Tuesday’s destructive thunderstorms.

So far, O&R has restored power to about 60,000 customers who lost service in the severe storms.


More than 90 percent of the customers affected by storm damage have been restored to service in Rockland and Bergen counties. Orange County is due to reach the 90 percent mark later today. Most of Passaic County is expected be restored later today as well, and virtually all Sussex County customers who were able to be restored to service have been restored.

The vast majority of customers in Sullivan County should expect power to be restored by Sunday afternoon. O&R’s electrical system in that area was severely damaged and requires massive cleanup and reconstruction. Crews are working methodically there by first clearing and opening roads, addressing downed wires and then making repairs to transmission and distribution circuits.

Here are the outage numbers by county at 11:15 a.m. For the latest outage numbers, please go to O&R’s Outage Map:


Orange – 4,722

Sullivan - 5,166

Rockland – 536

Bergen – 134

Passaic – 82

Sussex - 2


To assist those customers who will be out of service for the longest amount of time, O&R has distributed 38,000 pounds of dry ice among the following locations:


Forestburgh Firehouse

2539 State Route 42

Forestburgh, NY 12777


Mamakating Town Hall

2948 Route 209

Wurtsboro, NY 12790


Fort Montgomery Municipal Parking Lot

130 Firefighters Memorial Drive

Fort Montgomery, NY 10922


Lumberland Town Hall

1054 Proctor Road

Glen Spey, NY 12737


Customers picking up dry ice should carefully follow the safe handling and disposal instructions printed on the paper bag containing the ice. Dry ice is frozen carbon dioxide and should be kept away from children and pets and used only in well-ventilated areas.


Should you need to reach a Regional & Community Affairs representative, call the CRT Communications Center at our Spring Valley Operations Center.  We can be contacted at:



Municipal Use Only


If you need to report a wire down blocking a road, please work through your highway department and have them contact the Priority Response Group at (845)364-4680


As restoration efforts continue, the company reminds customers to:

  • Put their safety and the safety of their children first at all times. Maintain a distance of at least 50 feet from downed wires and anything they are in contact with, including puddles and fences.
  • Notify the company if power is restored to their neighborhood, but not their home. All outages and safety concerns should be reported immediately. 

There are several ways to report outages and check service restoration status:

  • Go to the O&R website from any computer or web-enabled mobile device;
  • Download the O&R Mobile app through the App Store or Google Play Store;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

The following video describes the typical storm repair and power restoration process:

For the most current outage numbers and locations, visit O&R’s Outage Map.

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