Customer Bill Reductions for Storm Outages
Customers will receive this credit on their bill by the end of May.
Residential customers will receive a credit on average of about $3.50 to the customer charge of $20.00 depending on the length of the outage. For small and medium business customers, the adjustment will be on average about $3.80 to the customer charge of $18.00 to $35.00. Larger commercial customers will receive similar credits based on their service classification.
The reductions in the monthly delivery charge are in addition to reimbursements O&R announced March 15 for food and prescription medicine spoilage if customers lost power for three consecutive days. Those reimbursements for eligible residential customers amount to $225 without receipts, or up to $515 with receipts. Business owners are eligible for food spoilage reimbursements up to $10,200 with receipts.
Those seeking to file for reimbursements for spoilage can locate a reimbursement form here.