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O&R Declares Storm Alert as High Winds Enter Area

O&R company and contractor overhead line and tree crews are ready to respond to storm damage and to restore electric service as a strong storm system, packing high winds, sometimes severe, blasts through the area today.

O&R upgraded the company’s readiness status from Storm Watch to Storm Alert at noon today. Storm damage repair preparations began yesterday in response to the severe weather forecast.

O&R also has hired 20 additional contract overhead line technicians to supplement its workforce to aid in the field forces’ repair efforts. Those additional workers will join site safety, customer service operations and the wide array of O&R teams that support those field operations.

Weather forecasters expect a strong cold front to move through the area with sustained winds of 15-30 mph with gusts of 40-50 mph and even higher in isolated areas.

In addition, the National Weather Service has posted a High Wind Warning for the region through midnight tonight.

There are several ways customers can report outages and check service restoration status:

  • Go to the O&R website from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100
  • The following video describes the typical storm repair and power restoration process:

To help its customers prepare to weather a storm, O&R offers these tips:

  • For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
  • If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away, and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
  • Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let O&R know what happened. The more information you can provide, the more O&R can help you.   
  • Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage. 

For more information, visit O&R’s Storm Center at