STORM WATCH - O&R Prepares for 2 Strong Storms This Week

O&R has declared a Storm Watch as two strong storm systems, packing high winds and thunderstorms, sometimes severe, are expected to hit the region on Wednesday and Friday of this week.

O&R’s emergency storm response team --- including company and contractor overhead line, tree removal, site safety, customer service operations and the wide array of O&R teams that support those functions --- are ramping up to prepare for what could be two impactful weather events.

Severe storm activity has the potential to cause power pole and line damage, and, as a result, widespread electric service interruptions.

O&R is ready to repair storm damage and restore service as needed. In addition to its company crews, O&R has hired additional overhead line technicians and vehicles to supplement its own field forces for this event.

Weather forecasters expect the first storm to begin early Wednesday afternoon as a strong cold front moves through the area with scattered thunderstorms and sustained winds of 15-30 mph with gusts of 35-50 mph and higher in isolated areas where thunderstorms could be severe at times.

The second storm is expected Friday as another cold front pushes through into early Saturday. Scattered showers, accompanied by sustained winds of 15-35 mph, with gusts of 35-45 mph, are predicted.

There are several ways customers can report outages and check service restoration status:

  • Go to the O&R website from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100
  • The following video describes the typical storm repair and power restoration process:

To help its customers prepare to weather a storm, O&R offers these tips:

  • For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
  • If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away, and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
  • Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let O&R know what happened. The more information you can provide, the more O&R can help you.   
  • Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage. 

For more information, visit O&R’s Storm Center at

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