O&R Retains Mutual Aid Crews As Skylar Approaches; Power Restoration for Remaining Outages Continues

As O&R continues to repair the damage caused by Winter Storm Quinn, the company is closely tracking the path of a third nor’easter approaching our region.

According to the latest forecasts, Winter Storm Skylar could bring 1-4 inches of snow across O&R’s service territory Monday into Tuesday with sustained winds of 10-20 mph and gusts between 25-35 mph through Thursday.


Based on the forecast, O&R plans to remain on Storm Alert with upgraded employee and contractor work schedules until the impact of Winter Storm Skylar can be determined.


The 500 mutual aid workers and additional contractors who are working for O&R to repair the remaining outages from Winter Storm Quinn will stay with O&R until later in the week as needed.


O&R reminds customers to treat all downed lines as though they are energized and dangerous, and to please:

  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with, including puddles and fences
  • Never touch or approach any downed wire. Call O&R immediately toll-free at 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.

There are several ways customers can report outages and check service restoration status:

  • Go to www.oru.com/outage from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

The following video describes the typical storm repair and power restoration process:

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