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O&R Opens Staging Area in Mahwah to Speed Recovery; New Mutual Aid Due Sunday Pushes Field Forces to 1,200

To help support and accelerate electric system emergency repair and service restoration in Rockland and Bergen counties, O&R today is deploying key emergency repair materials and equipment to a temporary staging area on the grounds of the Sheraton Mahwah Hotel in Mahwah, NJ.

Thousands of feet of wire, dozens of poles and transformers and other equipment are being transported this afternoon to the site which is centrally located to most of the current storm damage to the electric system in Rockland and Bergen counties.


The staging area also helps accommodate the additional influx of mutual aid overhead line technicians O&R expects to report for duty later today and tomorrow.


About 220 additional mutual aid overhead line technician joined O&R’s repair and restoration effort today. Another 250 mutual aid overhead line technicians are expected to join the O&R field workforce by Sunday.  


All those technicians, and more, are working to help O&R restore service to the 8,500 customers who remain without electricity as a result of destructive, back-to-back nor’easters.


With the support of additional mutual aid assistance, O&R is aiming to complete power restoration in Sullivan and Bergen counties by midnight Sunday night and also expects to have the vast majority of Rockland customers restored by then.


When the new group of 250 mutual aid line technicians begins work Sunday, it will bring O&R’s field force of line, tree, single service, damage assessment and site safety personnel to approximately 1,200 – representing the largest restoration contingent O&R has deployed to the field since Hurricane Sandy.


While O&R focused on completing substantial and widespread tree removal and line repairs in Sullivan County, NY, the area hardest hit by Winter Storm Riley’s damaging winds, a second nor’easter moved through the service territory. That second storm, Winter Storm Quinn dumped over a foot of heavy, wet snow, which downed trees onto poles and lines. Winter Storm Quinn caused the greatest damage in Bergen County, NJ, and Rockland County, NY.


As restoration operations continue, customers are reminded to please:

  • Be especially mindful of the potential for downed lines to be buried beneath snow.
  • Put your safety and the safety of your children first at all times. Maintain a distance of at least 50 feet from downed wires and anything they are in contact with, including puddles and fences.
  • Never touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free at 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • If you experience a power outage, don’t assume that O&R automatically knows about it, or that someone else will report it. Also, notify the company if power is restored to your neighborhood, but not your home. All outages and safety concerns should be reported immediately.

There are several ways customers can report outages and check service restoration status:

  • Go to from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

The following video describes the typical storm repair and power restoration process:

For more information, visit O&R’s Storm Center at

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