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O&R: Important Safety Reminders as Restoration Continues

As power restoration efforts continue after two destructive nor’easters, O&R asks customers to put safety first.

Beware of downed wires


Be especially mindful of the potential for downed lines to be buried beneath snow.

  • Put your safety and the safety of your children first at all times. Maintain a distance of at least 50 feet from downed wires and anything they are in contact with, including puddles and fences.
  • Never touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free at 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.


Use portable generators properly


  • If used improperly, portable generators can be dangerous to you and to utility workers who are trying to restore your power. Follow these tips to use your generator safely:
  • Always read and follow the manufacturer's operating instructions before running the generator.
  • Engines emit carbon monoxide. Never use a generator inside your home, garage, crawl space, or other enclosed areas. Only use your generator outdoors, away from open windows, vents, or doors.
  • Use a battery-powered carbon monoxide detector in the area you’re running a generator.
  • Gasoline and its vapors are extremely flammable. Allow the generator engine to cool at least two minutes before refueling.
  • Maintain your generator according to the manufacturer’s maintenance schedule for peak performance and safety.
  • To plug individual appliances into a generator, use heavy-duty outdoor-rated cords with a wire gauge adequate for the load.
  • If connecting to house wiring is necessary to operate a well pump, sump pump, furnace or other hardwired equipment, have a qualified electrician install a transfer switch to prevent backfeed into our lines. The switch protects our workers and the public from getting injured by your power supply, and it prevents damage to your generator, wiring and appliances when power is restored.

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