O&R Makes Repairs After Back to Back Storms

Approximately 55,000 customers lost power this evening as a result of Winter Storm Quinn’s heavy snow and winds.

O&R crews are working through the night on these outages, as well as continuing efforts to restore customers who remain without power after Winter Storm Riley.

Franklin Lakes and Oakland, NJ, were the areas heaviest hit by Winter Storm Quinn. The substations in both communities went offline at about 5:30 p.m. today. Rockland Electric crews are now on site making repairs.

Earlier today, O&R dispatched 125 more line technicians to help the O&R crews currently working in Sullivan County to restore power to customers who lost service as a result of Winter Storm Riley’s destructive winds.

With potential damage and resulting outages that can be caused by severe weather, customers are asked to please remember to: 

  • Put your safety and the safety of your children first at all times. Maintain a distance of at least 50 feet from downed wires and anything they are in contact with, including puddles and fences.
  • Never touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free at 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage.
  • If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let the company know what happened. The more information you can provide, the more O&R can help you.   

There are several ways customers can report outages and check service restoration status:

  • Go to www.oru.com/outage from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

The following video describes the typical storm repair and power restoration process:

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