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O&R Now Repairing Damage From Latest Storm

O&R company, contractor, mutual aid and tree crews are repairing damage and restoring electric service to approximately 3,000 customers whose power has been knocked out by the winter nor’easter blowing through the region.

O&R is on Storm Alert and is prepared to respond to outages as they occur. 


Earlier today, O&R dispatched 125 more line technicians to help the O&R crews currently working in Sullivan County to restore power to customers who lost service as a result of Friday’ destructive winter nor’easter.


The latest forecasts are calling for moderate to heavy snow through the day today into early Thursday. Sustained winds of 10-25 mph with gusts of 35-40 mph are expected. Snow accumulation may range between 10-15 inches.


With potential damage and resulting outages that can be caused by severe weather, customers are asked to please remember to

  • Put your safety and the safety of your children first at all times. Maintain a distance of at least 50 feet from downed wires and anything they are in contact with, including puddles and fences.
  • Never touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free at 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage. 
  • If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let the company know what happened. The more information you can provide, the more O&R can help you.  

There are several ways customers can report outages and check service restoration status:

  • Go to from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

The following video describes the typical storm repair and power restoration process:

For more information, visit O&R’s Storm Center.

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