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O&R Prepares For 2nd Major Storm in Less Than a Week

O&R has declared a Storm Watch as the second powerful storm system packing high winds and heavy snow in less than a week is expected to hit our region beginning Tuesday evening and continuing through Thursday.

Company and contractor overhead line crews and tree removal crews are preparing to transition from completing repairs and service restoration from last Friday’s winter nor’easter back to emergency response in an active, and dangerous, severe weather event before Tuesday night.


As was dramatically demonstrated last Friday, severe storm activity has the potential to cause power pole and line damage, and, as a result, widespread electric service interruptions.


As a result of Friday’s winter nor’easter, O&R has restored electric service to tens of thousands of its customers whose power was knocked out by the storm’s high winds and heavy snow. All available company crews, contractors and mutual aid line technicians have been working around the clock since Friday and will continue to work until the remaining 5,000 customers have been restored to electric service.


O&R’s emergency storm response team --- including overhead line, damage assessment, site safety, customer service operations and the wide array of O&R teams that support those functions --- has been actively ramped up for nearly a week.


O&R is ready to repair storm damage and restore service as needed. In addition to its company crews, O&R is working to hire additional overhead line technicians and vehicles to supplement its own field forces for this event.


Weather forecasters expect the storm to begin Tuesday evening with light snow, which will become moderate to heavy through the day Wednesday and continuing into early Thursday. During the day on Wednesday, sustained winds should be 10-25 mph with gusts of 30-40 mph. Snowfall totals could range from 6-14 inches.


There are several ways customers can report outages and check service restoration status:

  • Go to from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

The following video describes the typical storm repair and power restoration process:

To help its customers prepare to weather a storm, O&R offers these tips: 


  • For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
  • If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away, and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
  • Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let O&R know what happened. The more information you can provide, the more O&R can help you.Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage. 


For more information, visit O&R’s Storm Center at

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