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O&R Restores Service to 87,000 Customers Affected by Storm Riley

Approximately 87,000 customers who lost power due to Winter Storm Riley have been restored.

About 6,800 customers remain out of service at this time. All available company crews, and contractor and mutual aid crews, have been working around the clock, making repairs since Friday, and will continue to work 24/7 until all outages are restored.


In the northern part of O&R’s service area, Governor Cuomo has dispatched a National Guard unit from Buffalo to Sullivan County to help it recover from the severe storm. O&R crews there are helping clear roads of downed trees, poles and wires, in addition to restoring power.


Earlier today, O&R distributed dry ice to customers in Huguenot, Otisville and Forestburgh.


Sullivan County opened warming centers yesterday for its residents seeking shelter from the destructive storm’s effects. The list included these locations:

  • Monticello Middle School
  • United Methodist Church, Liberty
  • Highand Town Hall, Eldred
  • Tusten Town Hall, Narrowsburg
  • Youngsville Firehouse, Youngsville
  • Fallsburg Town Hall, South Fallsburg
  • Rock Hill Firehouse, Rock Hill
  • Lighthouse Ministries, 23 Triangle Road, Liberty

O&R continues to remind customers to:

  • Put their safety and the safety of their children first at all times. Maintain a distance of at least 50 feet from downed wires and anything they are in contact with, including puddles and fences.
  • Notify the company if power is restored to their neighborhood, but not their home. All outages and safety concerns should be reported immediately.  

There are several ways customers can report outages and check service restoration status:

  • Go to from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

The following video describes the typical storm repair and power restoration process:

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