O&R: Most Customers Due Back In Power By Midnight Sunday

O&R expects to restore power to nearly all its customers who had their power knocked out by Friday’s destructive nor’easter by midnight Sunday night.

Approximately 56,000 customers have been restored with just over 23,000 remaining out of service at this time. All available company crews and contractor and mutual aid crews will be working through the night for the second consecutive day to address the remaining outages.


This estimate applies to all customers who can be restored at this time. Some customers’ buildings may have experienced damage from the storm that is so serious that restoring electric service now would create an unsafe condition until further repairs are made by the building’s owner.


These are restoration targets. Unforeseen events or further damage that is unknown at this time could delay restoration. These restoration estimates apply to storm damage that occurred before 7 a.m. today.


Customers are reminded to:

  • Put their safety and the safety of their children first at all times. Maintain a distance of at least 50 feet from downed wires and anything they are in contact with, including puddles and fences.
  • Notify the company if power is restored to their neighborhood, but not their home. All outages and safety concerns should be reported immediately.  

There are several ways customers can report outages and check service restoration status:

  • Go to www.oru.com/outage from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

The following video describes the typical storm repair and power restoration process:

For the most current outage numbers and locations, visit O&R’s Outage Map.


For more information, visit O&R’s Storm Center at www.oru.com.

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