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O&R Storm Damage Repairs Underway - UPDATE

O&R company and contractor overhead line and tree crews have restored service to approximately 4,900 customers whose power was knocked out earlier today by the destructive nor’easter that has been pummeling the region with high winds and heavy snow and rain.

Approximately 27,000 O&R customers are currently without power. Nearly all those outages each affected a large number of customers, and were caused by high winds and damaged trees. And, there’s more trouble to come as the weather forecast predicts a further deterioration of conditions this afternoon as higher winds are expected to rake the region through the rest of today and into Saturday.   


Here are the approximate number of customers currently out of service as of 2 p.m.:


Rockland – 13,600

Sullivan – 6,000

Orange – 5,000

Passaic – 2,000

Sussex – 224

Bergen - 111


All available O&R personnel are scheduled to work through the weekend around the clock in overhead line operations, damage assessment, site safety, customer service and the wide array of O&R teams that support those operations. O&R also has hired 60 additional contract overhead line technicians to supplement its workforce’s repair efforts.


O&R’s power restoration efforts focus first on repairs that support public safety such as clearing downed wires from roads. The next priority is restoring outages that affect the greatest number of customers in succession until all customers’ service that can be restored is, in fact, restored.


For the most current numbers, visit O&R’s Outage Map.


There are several ways customers can report outages and check service restoration status:

  • Go to from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

The following video describes the typical storm repair and power restoration process:

To help its customers prepare to weather a storm, O&R offers these tips:


  • For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives. Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
  • If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away, and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
  • Have emergency equipment within reach --- portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let O&R know what happened. The more information you can provide, the more O&R can help you.
  • Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage. 


For more information, visit O&R’s Storm Center at