O&R: Extra Crews on Duty As Severe Weather Threatens
Additional O&R personnel from line crews to customer service representatives are on duty today and will be working through the evening because of the current weather forecast predicting isolated severe thunderstorms through the evening around the region.
There are no severe weather emergencies on the O&R system currently. O&R is focusing on forecasters’ predictions of the most severe thunderstorm activity beginning around 5 p.m. today and carrying through into the pre-dawn hours early Monday morning.
O&R declared a Storm Watch Friday because the predicted severe storm activity has the potential to cause power line damage and electric service interruptions. Extra O&R field crews are ready to make repairs and restore electric service as needed.
Image and link to Getting Your Lights Back On video
There are several ways customers can report outages and check service restoration status:
Go to www.oru.com from any computer or web-enabled mobile device;
Use the O&R mobile app from your iPhone, iPad or Android device;
Text “OUT” to 69678 (myORU); or
Call Customer Assistance at 1-877-434-4100
Go to www.oru.com/mobileconnect to learn more about our mobile communication options.
To help its customers prepare to weather a storm, O&R offers these tips:
For safety's sake, don't touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away, and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
Have emergency equipment within reach — portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R's toll-free number 1-877-434-4100 near the phone to report power outages.
If you experience a power outage, don't assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let O&R know what happened. The more information you can provide, the more O&R can help you.
Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage.
For more information, visit O&R's Storm Center.