O&R Storm Repairs Due Today for Final 85 Customers

The remaining 85 O&R customers whose power was knocked out by the powerful windstorm that pounded the region Sunday are due to get their electric service back by noon, or shortly thereafter, today.

O&R crews working through the day Sunday and overnight into today have already made storm repairs and restored service to approximately 18,250 customers who lost their power as a result of the storm.

O&R declared a Storm Alert overnight Saturday and mobilized all available company overhead line crews and contractors to make repairs and restore electric service. Damage from the storm began shortly after 5 a.m. Sunday. O&R immediately began to make repairs as damage reports poured in through Sunday morning. The heavy winds began to calm about 11 a.m. and progress picked up on repairs.

There are several ways customers can report outages and check service restoration status:

Go to www.oru.com from any computer or web-enabled mobile device;
Use the O&R mobile app from your iPhone, iPad or Android device;
Text “OUT” to 69678 (myORU); or
Call Customer Assistance at 1-877-434-4100
To help its customers prepare to weather a storm, O&R offers these tips:

For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away, and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
Have emergency equipment within reach — portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let O&R know what happened. The more information you can provide, the more O&R can help you.
Remember: If the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage.
For more information, visit O&R’s Storm Center.

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