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O&R Adds More Personnel for Weekend as Hermine Advances

O&R continues today to prepare its first-responder workforce for activation this weekend because of Sunday's and Monday's turbulent weather forecast featuring high winds and heavy rain from Tropical Storm Hermine.

O&R’s preparations are the result of forecasters’ predictions of severe storm activity featuring winds gusting to 40 mph and rainfall totals of a half-inch or more beginning Sunday afternoon, peaking Sunday night and continuing into Monday and Tuesday. Although Hermine has been downgraded from a hurricane to a tropical storm, forecasters are keeping a close eye on the storm system in the event it regains hurricane strength as it proceeds northward.

Because this severe storm activity has the potential to cause power line damage and electric service interruptions, O&R has readied additional crews for Sunday, Monday and Tuesday deployment to make repairs and restore electric service as needed. Additional personnel in other storm functions from customer service to gas operations are also scheduled.

There are several ways customers can report outages and check service restoration status:

  • Go to from any computer or web-enabled mobile device;
  • Use the O&R mobile app from your iPhone, iPad or Android device;
  • Text “OUT” to 69678 (myORU); or
  • Call Customer Assistance at 1-877-434-4100

Go to to learn more about our mobile communication options.

To help its customers prepare to weather a storm, O&R offers these tips:

  • For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
  • If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away, and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
  • Have emergency equipment within reach — portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
  • If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let O&R know what happened. The more information you can provide, the more O&R can help you.
  • Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage.

For more information, visit O&R’s Storm Center.

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