O&R Prepares Extra Crews to Work on Weekend Snowstorm

As part of its company-wide Storm Watch emergency response plan, O&R is scheduling extra field crews to work this weekend, and has prepared more crews to report for work as needed, in anticipation of a major storm system blowing through the region.

There are no severe weather emergencies on the O&R system currently. Forecasters are predicting the possibility of snow and gusty winds beginning Saturday morning and continuing through Sunday at noon.

O&R’s first-response field organizations are ramped up and ready to make repairs and restore electric service at the first sign of storm-related damage. Customer Service also has initiated its emergency storm response plan and staffed up to appropriate levels for the weekend.
Image and link to Getting Your Lights Back On video
#There are several ways customers can report outages and check service restoration status:

* Go to www.oru.com from any computer or web-enabled mobile device;
* Use the [O&R mobile app] (http://www.oru.com/energyandsafety/storms/mobileoutagereporting.html) from your iPhone, iPad or Android device;
* [Text] (http://www.oru.com/energyandsafety/storms/mobileoutagereporting.html) “OUT” to 69678 (myORU); or
* Call Customer Assistance at 1-877-434-4100
Go to www.oru.com/mobileconnect to learn more about our mobile communication options.

##To help its customers prepare to weather a storm, O&R offers these tips:

* For safety’s sake, don’t touch or approach any downed wire. Assume it is energized and dangerous. Call O&R immediately toll-free 1-877-434-4100. Depending on the situation, you may also want to call your local police to divert traffic until an O&R crew arrives.
* Maintain a distance of at least 50 feet from downed wires and anything they are in contact with including puddles of water and fences. * Supervise your children so that they are not in the vicinity and keep pets on a leash or otherwise secure.
* If a fallen wire is draped over a car, do not approach the car and make rescue attempts. Remain a safe distance away, and try to keep the occupant of the vehicle calm. If possible, emergency personnel should handle the situation.
* Have emergency equipment within reach — portable radio, flashlights, spare batteries, first aid kit, cell phone and important medications. Keep O&R’s toll-free number 1-877-434-4100 near the phone to report power outages.
* If you experience a power outage, don’t assume that O&R automatically knows about it or that someone else will report it. To be sure the outage is reported, please call O&R toll-free at 1-877-434-4100 to let O&R know what happened. The more information you can provide, the more O&R can help you.
* Remember: if the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage.
For more information, visit O&R’s [Storm Center]. (http://www.oru.com/energyandsafety/storms/index.html)

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