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A message from O&R President and CEO Bill Longhi on Hurricane Sandy

 

Dear Valued Customer:

Hurricane Sandy brought an unprecedented level of destruction to our area that exceeded the combined effects of Hurricane Irene and the Halloween snowstorm. The devastated vegetation in the region resulted in electric system damage and outages to over 83% of our 300,000 customers.

In preparation and response to this superstorm, we assembled the largest workforce in our history, including our own 1,100 employees supplemented by over 2,500 additional workers from all across North America. Collectively, we systematically rebuilt our delivery system beginning with the transmission lines and then worked outward from the substations through the distribution circuits and ultimately to the local damages within your neighborhoods and streets.

Understandably, many of you were frustrated as you waited for us to reach your area and restore local and individual services. However, it was critical that the core or backbone elements of the electric system be repaired and restored to service before the more local damage could be addressed. Our pre-storm restoration projection of 7 to 10 days for most customers was based on industry-wide experience of two weeks or longer for similar weather events.

Ultimately, we were able to restore service to over 85% of our affected customers in less than 7 days, recognizing that some of you were without power for up to 11 days. Our response incorporated many of the lessons from the 2011 storms. There was significant improvement in some areas which worked very well, such as processing customer calls. However, we need to improve in other areas, such as providing local estimated restoration times. While this is a continuing challenge within our industry, be assured that O&R is fully committed and focused on improving this particular area, as well as our overall storm response.

We are driven by the knowledge and appreciation of how important our service is to your quality of life and the health and well-being of our communities. Thank you again for your understanding and support.

Sincerely,
William Longhi
President and CEO Orange & Rockland

 

 

If you are having trouble paying your bill due to the effects of Hurricane Sandy please contact our customer service representatives at 1-877-434-4100. Our representatives will work with you regarding payment arrangements and can provide information about available disaster relief programs.