Special Needs & Assistance

Special Needs & Assistance
Concerned Woman on Phone with Young Girl on IV

O&R's Life Support Equipment (LSE) Program can help customers on electrically operated medical devices plan for an interruption in electric service. LSE Program customers are not guaranteed trouble-free service, but are given special information to help them in emergency situations.


Assistance Programs in NY, NJ, and PA

Based on your monthly gross income and household size, you could qualify for help in paying your heating bills.

New York (HEAP)
New Jesey (LIHEAP)
Pennsylvania (LIHEAP)
Orange County Fuel Fund (NY)
Other Options

Need an extension on your payment due date because of a hospitalization? Need to work out a payment plan to catch up on an outstanding balance?

Get Well First
payment agreements
Fuel Fund Grant

Are you experiencing a financial crisis due to prolonged illness, unemployment or divorce? These programs may help if you qualify.

Neighbor Fund  (NY/PA)
Orange County Fuel Fund (NY)