First of all, make sure the energy supplier is eligible to sell you energy. All of the companies on our list of energy suppliers have met the eligibility requirements set by the regulators in the respective states we serve. Included in our list you'll find contact names, phone numbers and e-mail addresses.

As you shop by phone or online, don't hesitate to ask questions and make sure you're comfortable with how they're answered. As a consumer, you're entitled to all the information you need to make the decision that's right for you.

Here are some questions you may want to ask a supplier:

Prices

• Is the price fixed or variable?
• If it's fixed, is it guaranteed?
• Does the price include taxes? For comparison, O&R's Price to Compare includes estimated taxes. Rockland Electric's Price to Compare also includes estimated taxes.

Terms and Conditions

• What are the terms and conditions of the agreement?
• Will these be provided in writing?
• How long is the agreement?
• Are there penalties for breaking the agreement?
• Is a deposit required? Under the New York Energy Consumer Protection Act of 2002, energy suppliers in New York are barred from requiring security deposits unless a consumer has a history of delinquent payments.
• Can I change price options later on?
• Is there automatic renewal on the agreement?
• Are there additional fees not included in the price quote? Your supplier will be penalized by O&R for any supply shortage, so be sure your agreement does not make you ultimately responsible for payment of those penalty fees.

Customer Service

• What are the office hours?
• What is the complaint-handling process?
• Are there toll-free numbers?

Energy Options

• Are environmentally friendly generation sources such as solar, wind, or hydro power available?