| Online
Contact Form |
| Send a
message to a Customer Service Representative online |
Contact
Customer Assistance form available on our Web site
 |
Send the
form anytime and we will do our best to respond within 24 hours,
excluding weekends and holidays. |
| Customer
Assistance Service Line |
| Speak with a Customer
Service Representative by phone |
Toll Free Number:
1-877-434-4100 (listen for options) |
Monday – Friday,
except holidays
8:00 a.m. – 7:00 p.m. |
| Gas Emergency Hotline |
| For Gas Emergencies only. Speak with a representative by
phone |
Toll Free Number:
1-800-533-5325 |
24 Hours |
| Language
Translation Service |
| Speak with a Customer
Service Representative through an interpreter |
Toll Free Number:
1-877-434-4100, then "0". (We'll put you on hold while
we establish a three-way call.) |
Monday – Friday,
except holidays
8:00 a.m. – 7:00 p.m. |
| Teletypewriter (TTY) |
| Communicate with a
Customer Service Representative through a teletypewriter (TTY) |
711 |
Monday – Friday,
except holidays
8:00 a.m. – 7:00 p.m. |
| Walk-in
Business Offices |
| Speak with a Customer
Service Representative face-to-face |
Spring Valley Operations
Center
390 W. Route 59
Spring Valley, NY
Blooming Grove Operations Center
500 Route 208
Monroe, NY
Port Jervis Business Office
15 Jersey Avenue
Port Jervis, NY
Westfall Business Office
105 Schneider Lane
Milford, PA |
Monday – Friday,
except holidays
8:00 a.m. – 4:30 p.m. |
| Postal
Delivery |
| Correspondence or documentation
to support a request may be mailed to our Spring Valley location |
Orange & Rockland
390 W. Route 59
Spring Valley, NY 10977
|
|
