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Customer Service

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Our Customer Service Representatives are trained to handle matters concerning your service or account. Whether you contact us online, by phone, by mail or face-to-face, we guarantee courteous and friendly service always.

For added convenience, use our online forms to:

Online Contact Form
Send a message to a Customer Service Representative online Contact Customer Assistance form available on our Web site
Send the form anytime and we will do our best to respond within 24 hours, excluding weekends and holidays.
Customer Assistance Service Line
Speak with a Customer Service Representative by phone Toll Free Number:
1-877-434-4100 (listen for options)
Monday – Friday, except holidays
8:00 a.m. – 7:00 p.m.
Gas Emergency Hotline
For Gas Emergencies only. Speak with a representative by phone Toll Free Number:
1-800-533-LEAK (5325)
24 Hours
Electric Emergency Service Line
To report an electric outage or any dangerous condition Toll Free Number:
1-877-434-4100 (listen for options)
24 Hours
Language Translation Service Line
Speak with a Customer Service Representative through an interpreter Toll Free Number:
1-877-434-4100, then "0". (We'll put you on hold while we establish a three-way call.)
Monday – Friday, except holidays
8:00 a.m. – 7:00 p.m.
Teletypewriter (TTY)
Communicate with a Customer Service Representative through a teletypewriter (TTY) 711 Monday – Friday, except holidays
8:00 a.m. – 7:00 p.m.
Walk-in Business Offices
Speak with a Customer Service Representative face-to-face Spring Valley Operations Center
390 W. Route 59
Spring Valley, NY

Blooming Grove Operations Center
500 Route 208
Monroe, NY

Port Jervis Business Office
15 Jersey Avenue
Port Jervis, NY

Westfall Business Office
105 Schneider Lane
Milford, PA

Monday – Friday, except holidays
8:00 a.m. – 4:30 p.m.
Postal Delivery
Correspondence or documentation to support a request may be mailed to our Spring Valley location Orange & Rockland
390 W. Route 59
Spring Valley, NY 10977