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Customer Service

About Payments
Automatic Bill Payment
What is Automatic Bill Payment?
Why should I enroll in ABP?
How can I sign up for ABP?
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Online
How do I pay online?
Is it safe to pay online?
When will payment be posted to my account if I pay online?
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By Phone
Who can pay by phone?
How do I pay by phone?
How will I know if my payment went through when I pay by phone?
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With a Credit Card
Can I use my credit card to pay my energy bill?
What credit cards do you accept?
Is there a fee associated with this payment option?
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With a Debit Card
How do I pay by debit card?
Is there a fee associated with this payment option?
Can I pay by debit card if I am a cash-only customer?
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By Mail
When is my bill due?
I lost my payment envelope. Where do I mail my payment?
What should I do if the wrong payment amount was posted to my account?
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Authorized Pay-In-Person Locations
What is a pay-in-person location?
If I pay at a pay-in-person location, when will payment be posted to my account?
Where are these payment agents located?
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Late Payments
I'm having difficulty paying my bill. What should I do?
What are my options if I can't pay my energy bill?
How do I get my service turned back on after it's been disconnected for non-payment?
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