Ask Us a Question About Payment by Phone

Any customer with a checking account from a bank, credit union or other financial institution can pay by phone.

To pay by phone, call Customer Assistance toll-free at 1-877-434-4100 and select one of these two options:

Speak to one of our Customer Service Representatives, weekdays, 8:00 a.m. – 7:00 p.m., except holidays;
Use our computerized telephone system for a 'round-the-clock, self-service option:

1. Press 3 on your touchtone telephone pad (or say 3) to select "All other matters" from the main menu.
2. Press or say 3 again to select "Payment and Billing Options."
3. Press or say 1 to pay by phone.
4. Follow the voice prompts.

You'll need to have your checkbook and energy bill handy.

This option is a free service. Plus, you get to save on postage costs and check fees.

To be on the safe side, please allow two business days for payment to be posted to your account.

You'll get a confirmation message at the end of your call.