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Customer Service
Customer Service
Cell Phone

Mobile Web for Busy Lives

With your mobile Web phone, you can do business with us wherever you are. Just enter www.oru.com into the browser of your Web-enabled cell phone and you have instant convenience.

  • Gain access to O&R's emergency numbers
  • Report and check on the status of a power outage
  • Pay your energy bill
  • View billing and payment history
  • Report a streetlight problem
  • Submit a meter reading
  • Get general information

 

 
We're Available for Emergencies 24x7

To report a gas leak, Orange & Rockland's or PCL&P's gas customers should call our Gas Emergency Hotline, 24 hours a day, seven days a week, at 1-800-533-5325.

If you and your neighbors have lost power, report it by calling our toll-free number at 1-877-434-4100 or by submitting an online Outage Report Form.

 

    
The Convenience of Self Serve...

Whether it's 2:00 in the afternoon or 2:00 in the morning, you can make a service request, update your account information, submit a meter reading, and more — with one of our easy-to-use online forms.

Enjoy the same convenience with My Account, where you can do things like check your account balance, pay your bill online, view past bills, view your billing history, and enroll in Automatic Bill Payment.