August 31, 2011

1 p.m. - O&R has restored electric service to 94,760 customers, or about 86 percent of the 110,000 customers affected by Hurricane Irene.
Most of the remaining 15,200 O&R electric customers whose power was knocked out by Hurricane Irene should see their service return by midnight Friday. The rest of the customers who lost their power in the hurricane will be restored to service over the weekend.
At this hour, Orange County has about 6,300 customers without power, Rockland County has about 2,800 and Sullivan County about 1,650.
In N.J., 2,000 customers are affected in Bergen, 1,600 in Passaic and 100 in Sussex.
In Pennsylvania, about 680 customers in Pike County are without service now.
O&R will be distributing ice to customers today, August 31, at the following locations:
2:00pm to 4:00pm
Boulders Ball Field
Pomona Road
Pomona, NY
Orange County Government Center
(site of the former Orange County jail as far back on Erie as possible farthest spot from Government Center)
40 Erie Street
Goshen, NY
Luhrs Lumber Yard
475 Route 6 and 209
Milford, PA 18337
6:00pm to 8:00pm
Ramsey OEM
33 North Central Avenue
Ramsey, NJ
Deer Park Town Hall
420 Route 209
Huguenot, NY
Hillcrest Community Center
1810 Macopin Road
West Milford, NJ
One of the reasons for the widespread destruction from the hurricane in Rockland was the fact that the hurricane’s eyewall settled for a time over Harriman State Park, according to the National Weather Service.
That resulted in the highest rainfall numbers in the region, and some of the worst flooding that closed the NYS Thruway, Route 17 and the Palisades Parkway, and flooded dozens of local roads and washed out others.
Tuxedo topped the rainfall totals with 11.48 inches, Harriman with 10.75 inches and New City with 8.75 inches.
Another contributing factor to the destruction was the high, tropical-storm strength winds. The National Weather Service Monitoring Station at the Orange County Airport measured gusts of 46 m.p.h.
That violent weather flooded O&R’s Customer Service department with the highest phone call volumes on record. From 1 a.m. Sunday to today, O&R received 167,000 phone calls from customers. That call volume peaked between 6:30 p.m. and 7:00 p.m. Sunday with 6,860 calls. That’s as many calls in a half-hour as O&R normally gets over a three-day period.
For the latest outage numbers updated every 15 minutes, please go to You can report an electric outage or check your outage status by entering into your SmartPhone. Your phone will automatically be directed to our mobile Web site.
Due to the severity of the storm, many of these restoration efforts require a rebuilding of portions of our electric system. Work is being prioritized in a manner that restores the greatest number of customers in the shortest period of time.
More than 180 O&R, contractor and mutual aid crews from as far as Michigan and Texas are performing system repairs. These crews are being scheduled on an around-the-clock basis in a manner to assure the safest and fastest restoration of service to our customers. 
  • Even though outages are being repaired, always assume a downed wire is live. Don’t touch or approach any downed wires. Call O&R immediately at 1-877-434-4100 and let line crews safely deal with the problem.
  • If your electric service is interrupted, call O&R at 1-877-434-4100 to report the outage. 
  • If you think you smell natural gas, call O&R’s Gas Emergency Hotline at 1-800-533-5325.