General Information

1. Territory to Which Schedule Applies
2. Abbreviations and Definitions
   2.1 Abbreviations
   2.2 Definitions
3. How to Obtain Service
   3.1 Applications
   3.2 Former Indebtedness
   3.3 Deposits
   3.4 Company's Obligation to Provide Service
   3.5 Temporary Service
   3.6 Obligations of all Applicants for Service
   3.7 Provisions of Gas Service
   3.8 Charges for Additional Facilities
   3.9 Furnishing of Rights-of-Way or Agreement to Pay Costs
4. Service Connections
   4.1 Location
   4.2 Services Installed by Company
   4.3 Services Installed by Others
   4.4 Outdoor Metering
   4.5 Installation Before Service is Required
5. Inspection, Maintenance, Replacement of Facilities and Increased Capacity
   5.1 Inspection, Maintenance and Replacement of Facilities
   5.2 Increased Capacity
6. Metering and Billing
   6.1 Access to Customer's Premises
   6.2 Identification of Employees
   6.3 Meters
   6.4 Meter Reading
   6.5 Rendering of Bills
   6.6 Late Payment Charge
   6.7 Dishonored Payments
   6.8 Short-Term Service
   6.9 Change of Rate
   6.10 Budget Billing
   6.11 Quarterly Payment Plan
   6.12 Deferred Payment Agreement
   6.13 Interest on Customer Overpayments
   6.14 Backbilling
   6.15 Shared Meters
7. Limitations of Service Classifications
   7.1 Residential Service
   7.2 Redistribution
8. Liability
   8.1 Company Liability
   8.2 Customer Obligations
9. Refusal or Discontinuance of Service
   9.1 Conditions of Disconnection
   9.2 Final Disconnect Notice
   9.3 Physical Disconnection of Service
   9.4 Dishonored Checks
   9.5 Payment at the Time of Disconnection
   9.6 Third Party Notice
   9.7 Alternate Address
   9.8 Discontinuance of Service to Entire Multiple Dwellings
   9.9 Discontinuance of Service to Two-Family Dwellings
   9.10 Discontinuance of Service-Special Procedures
   9.11 Tampering and Theft of Service
   9.12 Other Reasons for Discontinuance of Service
   9.13 Emergency Disconnections
   9.14 Restoration of Service
10. Charges for Special Services
    10.1 Services for Which No Charges are Made
    10.2 Charge for Bill History Information
    10.3 Charges for Other Services
11. Gas Restrictions and Limitations
    11.1 Restrictions on Attachment of New Gas Customers and Supplying of Gas to Existing Customers
    11.2 Transfer of Service
12. Adjustment of Rates in Accordance with Changes in the Cost of Gas
    12.1 Gas Supply Charge
    12.2 Monthly Gas Adjustment
    12.3 Weather Normalization Adjustment
    12.4 Merchant Function Charge
13. Form of Application for Service
    13.1 General
14. Customer Complaints
    14.1 Billing Disputes
    14.2 Publicizing Complaint Procedures
15. Increase in Rates Applicable in Municipality Where Service Is Supplied
16. Service Classification Riders
    Rider A — Gas Transportation Service Program
    Rider B — Gas Rates for Commercial and Industrial Distributed Generation Facilities
    Rider C — Gas Rates for Residential Distributed Generation Facilities
17. Minimum Insulation Standards for New Dwellings
    17.1 Definitions
    17.2 Applicability and Compliance
    17.3 Waivers
    17.4 Certification of Compliance
    17.5 Compliance Procedures
    17.6 Penalties for Non-Compliance
18. Minimum Insulation Standards for Existing Dwellings Converting to Gas Space Heat
    18.1 Definitions
    18.2 Applicability and Conditions
    18.3 Waivers
    18.4 Certificate of Compliance
    18.5 Penalties for Non-Compliance
19. Form for Certificate of Compliance
    19.1 Certificate of Compliance for New Residential Construction
    19.2 Conversion to Gas Space Heat by Owner
    19.3 Conversion to Gas Space Heat by Contractor or Company Representative
20. Non-Residential Customer Payment Agreement
21. Deposit Waiver Form
22. Residential Customer Payment Agreement
23. Systems Benefits Charge

Service Classifications

Addendum