PCL&P Opens Office to Improve Customer Service

MILFORD, PA. May 14, 2008 — As part of its far-reaching plans to improve service to it electric customers, Pike County Light & Power Company (PCL&P) today opened a new customer service office in the heart of downtown Milford.

Today's opening is the latest in a number of steps aimed at substantially fortifying PCL&P's electric system in Pennsylvania and improving service to its electric customers.

PCL&P's President and CEO John McMahon joined a number of community leaders in cutting the ribbon for the new office at 311 Broad Street.

He said, "This new office will make it easier to do business with PCL&P whether it's paying a bill, asking a question, reporting a service issue or trying to get more information about using energy wisely and saving money."

PCL&P's Vice President – Customer Service Jim O'Brien said, "We admire the energy here. It's strong. It's positive. It's powerful. It's working. And, we want to be part of it."

He added, "I'm very excited by today's opening because it represents a significant milestone in our efforts to improve our performance for our Pike County customers."

Today's office grand opening joins a number of new initiatives in which PCL&P:

• Completed a joint partnership project between PCL&P and Pike County that provides new backup power to emergency communications for Pike County and for PCL&P. It's a generator that Pike County has installed at PCL&P's Greenville tower – which serves as a platform for Pike's emergency communications technology.
• Upgraded the electric system and those upgrades have substantially improved PCL&P service reliability results.
• Built a new supplemental circuit along Route 209 that creates a by-pass route for electricity should problems develop on the main circuit. That will help improve electric service and be ready for this summer.
• Shorten the tree-trimming cycles. About one-third of all our outages are tree-related. More trimming will help and that will be done every three years, beginning at the end of this year instead of every four.
• Formed the Community Advisory Committee. The Committee is made up of 10 civic and governmental leaders from around our service area. The committee members meet monthly to discuss PCL&P plans and policies and their potential effect on the community.
• Increased our contributions to the community, including a grant of $5,000 to the Pike County Historical Society for the Lincoln Anniversary events in April, a $2,500 contribution to help fund the Milford Music Fair and a $2,500 grant to the American Readers Theater for their "Pike County Big Read" program.
• More than doubled our Pike County United Way contribution this year from $5,848 in 2007 to $13,496.
• Conducted more community outreach here from the Pike County Builders Show over at Hunt's Landing last month to outreach to low-income customers over the winter to tell as many people as possible how to use energy more efficiently and save money.
• Joined the Pike County Chamber of Commerce Board of Directors. Jacqui Frosco, PCL&P's Manager of New Construction Services, is our representative on the Board. PCL&P Community Relations Manager Barry Short also serves on the Tri-State Chamber of Commerce Board of Directors and Executive Committee.
• Created a new PCL&P newsletter that now comes with the monthly statement. That new publication is another way for to communicate with customers about the Company's activities.

PCL&P is a regulated utility that provides electric service in Pike County, Pa. to approximately 4,500 customers in the Townships of Westfall, Milford and the northern part of Dingman and in the Boroughs of Milford and Matamoras. PCL&P also serves 1,200 gas customers in Westfall Township and the Borough of Matamoras.

Pike County Light & Power Company (PCL&P) is a wholly owned subsidiary of Orange and Rockland Utilities, Inc. (O&R), which is a wholly owned subsidiary of Consolidated Edison, Inc.