Mr. O'Brien is Orange & Rockland's Vice President of Customer Service, and is responsible for customer service, including the call center, policy and compliance, billing, meter reading and collections, electric meter shops, revenue protection, quality assurance and retail access operations.

Formerly a 36-year Con Edison employee, he most recently served as Con Edison's General Manager of Major Accounts. During his career with Con Edison, he served as General Manager of Customer Operations for Manhattan, Director of Gas Marketing and General Manager of Corporate Planning.